Contact Us
Our customer service team is available to help you with all types of questions via email. We aim to reply on regular weekdays within 48 hours. Please see our FAQ page for answers to some of the most frequently asked questions. We will answer all inquiries in English.
Our customer care is open Monday - Friday: 7.30am - 3.30pm.
Email: customercare@newbiestore.com
Christmas returns: Purchases made from October 29, 2024, can be returned until January 14, 2025. *Does not apply to sale items (14 days).
Customer support is closed on the following days:
2025
1 January
6 January
18 April
21 April
1 May
29 May
6 June
21 June
24 December
25 December
26 December
31 December
For questions about online delivery during peak season, please see updated information on our Delivery Policy here.